Shipping Policy

1. Overview

This Shipping Policy explains how PF Sound s.r.o. (“we”, “our”, or “us”) processes and delivers orders placed through our online store.

We currently ship orders to customers within the European Union.

2. Order Processing

Orders are processed after full payment has been received by bank transfer.

Orders are typically prepared for shipment within 1–3 business days, unless otherwise stated on the product page.

Orders are processed during our regular business hours, excluding weekends and public holidays in the Czech Republic.

If there is an unexpected delay, we will notify you as soon as possible by email.

3. Shipping Methods

We currently offer the following delivery options:

Packeta (Zásilkovna)

Orders may be delivered through Packeta (Zásilkovna) to supported delivery addresses or collection points, depending on the destination country and available services.

Delivery times vary according to the destination and local carrier.

Personal Collection

Customers may choose personal collection by prior arrangement.

Collection is available at our registered office or another mutually agreed collection point.

You will receive an email confirming when your order is ready for collection.

Please do not arrive for collection until you have received this confirmation.

4. Shipping Costs

Shipping charges are calculated during checkout and displayed before the order is completed.

The shipping cost depends on:

destination country;

selected delivery method;

size and weight of the shipment.

Any applicable shipping charges are clearly shown before payment.

5. Delivery Times

Estimated delivery times are:

Czech Republic: typically 1–3 business days after dispatch.

Other EU countries: typically 3–10 business days after dispatch.

These delivery times are estimates only and are not guaranteed.

Delays caused by the shipping carrier, customs authorities (where applicable), severe weather, or other circumstances beyond our control may occur.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

If an incorrect or incomplete address is provided, additional shipping charges may apply for re-delivery.

7. Risk of Loss

Risk of loss or damage passes to the customer:

upon successful delivery of the goods to the delivery address; or

in the case of personal collection, when the goods are collected by the customer or their authorized representative.

8. Inspection Upon Delivery

Customers are encouraged to inspect the package immediately upon delivery.

If the shipment appears damaged, please:

note the damage with the carrier whenever possible;

take photographs of the package;

9. Lost or Delayed Shipments

If your order has not arrived within the expected delivery period, please contact us.

We will work with the shipping provider to investigate the shipment and keep you informed of the outcome.

10. International Shipping

We currently deliver only to countries within the European Union.

Customers are responsible for complying with any local regulations applicable in their country.

11. Contact

If you have any questions regarding shipping or delivery, please contact us:

PF Sound s.r.o.

Janáčkovo nábřeží 57

150 00 Prague

Czech Republic

Email: petr.forejt@pfsound.com

Phone: +420 603 444 265